The other day, I caught myself dreaming “If only...” But then, I realized, I still have a choice. I can stop obsessing about what is wrong, about what’s missing, about what I can’t do, and I can choose to start thinking about what is right, what I do have, and what I can do. That choice, that small shift, changed everything.
The great Eleanor Roosevelt once said, “Learn from the mistakes of others. You can't live long enough to make them all yourself” and she was right. Recently, I was reminded of this lesson again, when I fumbled a Zoom presentation. Even with the years of experience and countless virtual presentations I’d done (seamlessly, for the most part) before... I still blew it in front of 200 people I really respect. But, it wasn’t that I failed to practice or that I didn’t know the content, it was that I...
I’ve always loved the idea of the Butterfly Effect. The idea that a butterfly can flap its wings and create a tidal wave thousands of miles away: That our actions, no matter how seemingly insignificant, impact the whole of society and the health of our planet. Today it’s not enough to sound good, we need to do good, to ensure the health and safety of ourselves and our communities.
We’ve all heard it, "It’s not in our budget;" "The timing isn’t right;" "We’re looking at many different options;" "I’ll run it by the board;" "It’s not a priority right now;" "My brother’s in the business…" Sometimes customer excuses and objections seem endless. I know this first-hand. So how do outstanding salespeople diffuse objections and close deals more effectively?
